Terms and Conditions
Joe H. Tanner Baseball Products LLC will not sell, distribute, or provide to any other business or entity, any information that is provided by our customers. All information submitted to Joe H. Tanner Baseball Products LLC will be used solely for the following purposes: process orders and transactions, email correspondence, and improve customer service and website function.
Refund & Return Policy
We offer returns for a refund for unused, undamaged items for a period of 14 days from delivery. If the customer wishes to return or exchange an item, the customer may contact Joe H. Tanner Baseball Products LLC to speak with a customer representative. Associated shipping costs with returns & exchanges are the customer's responsibility.
Tanner Tees Customer Guarantee
Each Tanner Tee comes with a one year manufacturer defect warranty. The manufacturer warranty covers defective parts and material. It does not cover acceptable wear and tear with usage or dented metal sections caused by negligence or bat strikes. Beyond warranty period, we encourage any customer to contact our offices at any time if they are unsatisfied with our product. It happens so little of the time, we have huge flexibility in resolving any issues, and we are proud of the service our company provides to each Tanner customer. We stand behind our products and have a broad customer guarantee to allow any customer at any time to contact us with an issue. Proof of purchase is required. Learn More About the Customer Guarantee.
Joe H. Tanner Baseball Products LLC offers in house repairs for any current Tanner Tee. If you wish to have your tee(s) repaired, please click the Repair link and follow the provided instructions. Repair costs are based on a case by case appraisal, the vast majority being a standard fee of $30 each.
Joe H. Tanner Baseball Products uses FedEx Ground for all shipping purposes, and all orders will be shipped within one business day. Orders from Alaska and Hawaii, as well as all international orders, and orders in excess of 10 tees must be placed via telephone or emailed direct to email@example.com.
Orders are shipped FedEx Ground or Home Delivery:
Orders are processed and shipped the Next Business Day.
Expedited Methods (FedEx Two-Day, Overnight, etc.):If placed before 2PM Eastern time, we will ship the order on the same day. If placed after 2PM Eastern, the order will ship the following business day. Orders placed over the weekend will ship Monday.
Typical FedEx Ground Transit Times:
One Business Day to Florida, Georgia, and South Carolina.
Three Business Days to East Coast.
Four Business Days Midwest, Michigan, and Minnesota.
Five Business Days to West Coast.
What Information Do We Collect?
We collect information from you when you fill out a form.
When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address or phone number. You may, however, visit our site anonymously.
What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:
To personalize your experience
(your information helps us to better respond to your individual needs)
To improve our website
(we continually strive to improve our website offerings based on the information and feedback we receive from you)
To improve customer service
(your information helps us to more effectively respond to your customer service requests and support needs)
To send periodic emails
The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.
Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.
How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.
Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information
Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
California Online Privacy Protection Act Compliance
Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.
Childrens Online Privacy Protection Act Compliance
We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.