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Q. What is your refund & return policy?

A.  We offer returns for a refund for unused, undamaged items for a period of 14 days from delivery.  Associated shipping costs on returns are the customer's responsibility. If a customer wishes to exchange a tee for a different size, they may contact customer service at (800) 230-6219 or email sales@tannertees.com. Shipping to and from our facility on product exchanges is the customer's responsibility.  Please utilize the Tee Selection Tool, send us an email, or call for assistance if you are unsure which Tanner Tee is right for you.  

Q.  Do the tees come with a warranty?

A.  Tanner Tees come with a one year manufacturer warranty that covers defective parts and material. The warranty does not cover acceptable wear and tear with usage, negligence or dents caused by bat strikes (i.e. dented pipe sections). If you are unsatisfied with the product, please call our office or email info@tannertees.com. We want to know.  And, because it happens so infrequently, we do have flexibility in resolving issues fast. Proof of purchase is required and we ask for photos for reference as well. Read More about our Tanner Customer Guarantee

Q:  How will my order be shipped?

A.  We use FedEx Ground & FedEx Home Delivery for all shipments. All orders are shipped within one business day.  Please Note: Orders from Hawaii, Alaska and all international orders must be placed via telephone or emailed direct to our sales staff.

Q. Do you offer free shipping?

A. Yes, orders placed on our website receive free FedEx Ground Shipping. In some cases, we ship orders by the US Postal Service, which also receive Free Shipping. Exceptions to Free Shipping are Alaska, Hawaii, all international orders, and in some cases APO shipments may incur shipping charges depending on the location.  Orders can be expedited for faster transit times. Please call or place direct by email to info@tannertees.com.  Free Shipping only applies to standard ground shipping. 

Q. Do you offer coupons?

A. Throughout the year, coupons are offered to our newsletter subscribers.  Subscribe in the footer of our site, and opt out any time.  

Q.  Can I have my order expedited?

A.  Yes.  We offer FedEx Express, FedEx Two Day, and FedEx Overnight as expedited shipping options. If you place your order before 2pm Eastern time we will ship your order the same day.  If you place the order after 2PM eastern time, your order will ship the following business day. Additional shipping charges for these services apply.

Q.  Do you still offer repairs?

A.  While rarely needed, we do repair tees. Please click the Support tab.

Q. Do you offer replacement parts?

A. Yes. We have the replacement FlexTop™ in all three tee sizes which can be purchased in Tee Accessories.  

Q. What tee is best for me?

A. Please spend a moment on our Tee Selection Tool or give us a call to get insight from one of our batting tee experts.

Q. How long is my tee going to last?

Tanner Tee can Perform For Tens of Thousands of Swings

For over 25 years, our company has earned and maintained a reputation for building durable batting tees for customers of all ages and skill levels (Read Reviews). While it’s difficult to quantify, we know if used properly and well maintained, Tanner Tee can perform for tens of thousands of swings, which is in most cases years on end. Rather than placing a specific number on the life span of your Tanner Tee, we have confidence in our design, a broad warranty policy and unique replacement options.

All batting tees will experience wear over time. While some of our customers report they’ve owned their Tanner Tee for 8 years or more, others may have less time of ownership before needing a replacement part. The differences in longevity can be attributed to many factors, to include proper usage, storage and maintenance. We are committed to continue to build the most durable tee in the industry and offer the most comprehensive customer service as well.

Q. I have a 6 year old and a 14 year old and only want one tee, what are my options?

Add a Tee Stem to a Full Tee Order and Share the Base

In the Tee Accessories section of the site, you will be able to add a Tee Stem to a complete tee purchase. For this example, the 14 year old will be best served with one of our Standard/Adult 26-43 inch tees, while the 6 year old will be most comfortable hitting on a Youth/Short 20-32 inch tee. Both can share the same base. Our Tee Selection page is also a valuable resource to match the right tee to your hitter.

Q. Why is the Tanner Tee a higher cost than many of the other tees I see at Big Box retail stores?

Not all Tees are Built Equally

We believe there is great value in training with a Tanner Tee. Each Tanner Tee is hand- rolled right here in Sarasota, Florida by experienced tee builders named Lloyd, Darin and even Joe Tanner himself (Learn More). Our expertise in batting tee manufacturing ensures the quality of each Tanner Tee. We support that claim with 25 years of building Tanner Tees and detailed industry knowledge, which transfers into quality parts such as metal adjustment sections as opposed to PVC or plastic, as well as unique compositions of rolled rubber that make our tightly wound FlexTop both flexible and tough.

Q. The Top of Tanner Tee is different than other tees. Is it durable enough?

Yes! 25 Years in the Industry

Many folks are accustomed to traditional rubber batting tees from a chain sporting goods store that have the shape of home plate at the base and a molded rubber tube extending up. Joe Tanner invented a different concept. He devised the first rolled rubber top in 1990 because his players needed to hit through the mid to bottom part of the ball to achieve line drives without feeling the rigid rubber tee top at contact. His rolled rubber top exposed the ball (baseball or softball) in a game-like view to the hitter and rested high atop the tee, so hitters were encouraged to make correct contact.

Additionally, young hitters, after several bad repetitions on a rigid tee, may become reluctant to swing through contact because they’re anticipating the sting of the tee. This can form bad habits, making tee training unproductive.

The Tanner rolled rubber FlexTop eliminates these problems. Bats fly through the contact point with no feeling from the tee. There are four inches of space where on a miss hit the bat will pass straight through; the rubber flops down and bounces upright, time and time again. For durability, this is the top that works. We’ve been doing this for 25 years and numerous baseball and softball brands have adopted the Tanner FlexTop concept in their batting tee products.

Q. Are there replacement parts? What happens after my warranty?

Specific Options that Make Sense

Yes, we offer the only replaceable rolled rubber top in the industry. We call it the FlexTop replacement (Learn More). The FlexTop replacement installs easily onto any Tanner Tee, and it comes in three sizes to match the size of the tee you purchased.

We cover a one year warranty on each tee as well, but often our tees outlast the warranty period. Understanding that no tee (or baseball equipment) lasts forever, you may wonder what happens after one year if your tee wears down. While any tee will need a replacement or a refurbish at some point, how much you spend is based on the brand you choose, and we have specific options that make economic sense for Tanner Tee owners.

During your first year of ownership, we don’t anticipate issues, but things happen. We cover nearly everything except a puncture of the rubber by a cleat, a dog bite or the tee being dented from bat strikes. It’s a quick phone call or email. Just send us a proof of purchase, a few pics and the issue is resolved immediately. We confidently stand behind our tees and customer service policies. Learn More about the Tanner Customer Guarantee for any issue, even those in excess of one year.

When the one year warranty has exceeded, we offer three options:

  • FlexTop replacement, $32 on our site. This is 99% of what customers need.
  • Tee stem replacement, $55 on our site.
  • We still offer refurbish services starting at $30 per tee. The refurbish service we provide is a huge advantage for heavy use customers like high school teams and facilities that are doing tee work all day, every day.

How do i install my new FlexTop?

FlexTop Replacement Video

This video shows you step-by-step, how to replace a Tanner FlexTop. All you'll need is a Phillips screwdriver, a Tanner FlexTop replacement, a clean cloth and a double-sided adhesive strip which is included with the purchase of a new FlexTop.

For over twenty years, the Tanner Tee has been the baseball and softball industry standard for batting tee tops, composed of the best combination of flexible and tough rubber. Each top is hand rolled with the signature Tanner flap.
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